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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management According to scenario 8, Tessa created a plan for ISMS monitoring and measurement and presented it to the top management Is this acceptable?

A. Yes, Tessa can advise the top management on improving the company's functions
B. No, Tessa should only communicate the issues found to the top management
C. No, Tessa must implement all the improvements needed for issues found during the audit

Answer: A

Explanation:
According to the ISO/IEC 27001 : 2022 Lead Implementer course, one of the roles and responsibilities of an internal auditor is to provide recommendations for improvement based on the audit findings1. Therefore, Tessa can create a plan for ISMS monitoring and measurement and present it to the top management as a way of advising them on how to improve the company's functions. However, Tessa is not responsible for implementing the improvements or communicating the issues found to the top management. Those tasks belong to the process owners and the management representative, respectively2.
References: 1: PECB, ISO/IEC 27001 Lead Implementer Course, Module 9: Internal Audit, slide 14 2: PECB, ISO/IEC 27001 Lead Implementer Course, Module 9: Internal Audit, slide 15

NEW QUESTION # 39
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. which committee should Operaze create to ensure the smooth running of the ISMS?

A. Management committee
B. Information security committee
C. Operational committee

Answer: B

Explanation:
According to ISO/IEC 27001:2022, clause 5.1, the top management of an organization is responsible for ensuring the leadership and commitment for the ISMS. However, the top management may delegate some of its responsibilities to an information security committee, which is a group of people who oversee the ISMS and provide guidance and support for its implementation and operation. The information security committee may include representatives from different departments, functions, or levels of the organization, as well as external experts or consultants. The information security committee may have various roles and responsibilities, such as:
* Establishing the information security policy and objectives
* Approving the risk assessment and risk treatment methodology and criteria
* Reviewing and approving the risk assessment and risk treatment results and plans
* Monitoring and evaluating the performance and effectiveness of the ISMS
* Reviewing and approving the internal and external audit plans and reports
* Initiating and approving corrective and preventive actions
* Communicating and promoting the ISMS to all interested parties
* Ensuring the alignment of the ISMS with the strategic direction and objectives of the organization
* Ensuring the availability of resources and competencies for the ISMS
* Ensuring the continual improvement of the ISMS
Therefore, in scenario 5, Operaze should create an information security committee to ensure the smooth running of the ISMS, as this committee would provide the necessary leadership, guidance, and support for the ISMS implementation and operation.
References: ISO/IEC 27001:2022, clause 5.1; PECB ISO/IEC 27001 Lead Implementer Course, Module 4, slide 9.

NEW QUESTION # 40
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system(ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on scenario 8. did the nonconformity report include all the necessary aspects?

A. Yes, the report included all the necessary aspects
B. No, the report must also specify the audit criteria
C. No, the report must also specify the root cause of the nonconformity

Answer: C

Explanation:
According to ISO/IEC 27001:2022, a nonconformity report is a document that records the details of any deviation from the audit criteria that is identified during an audit2. The audit criteria are the set of policies, procedures, requirements, or specifications that are used as a reference against which audit evidence is compared3. Therefore, a nonconformity report must include the following aspects:
* The description of the nonconformity, which should clearly state what the deviation is, where it occurred, and when it was detected
* The audit findings, which should provide the objective evidence that supports the identification of the nonconformity
* The audit criteria, which should specify the reference document or standard that the nonconformity deviates from
* The recommendations, which should suggest the possible corrective actions or improvements that can be taken to address the nonconformity In scenario 8, Tessa's nonconformity report included the description of the nonconformity, the audit findings, and the recommendations, but it did not specify the audit criteria. Therefore, the report did not include all the necessary aspects and was incomplete.
References:
* 1: ISO/IEC 27001:2022, Clause 9.2.3
* 2: ISO/IEC 27001:2022, Clause 3.23
* 3: ISO/IEC 27001:2022, Clause 3.5
* : ISO/IEC 27001:2022, Annex A.9.2.3

NEW QUESTION # 41
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
According to scenario 1, which of the following controls implemented by Antiques is a detective and administrative control?

A. Enable the automatic update feature of the new software
B. Review of all user access rights
C. Review of the information security policy

Answer: B

NEW QUESTION # 42
What risk treatment option has Company A Implemented If it has decided not to collect information from users so that It is not necessary to implement information security controls?

A. Risk modification
B. Risk avoidance
C. Risk retention

Answer: B

NEW QUESTION # 43
......

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